Refund policy

We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at info@dutschworkwear.nl. Please note that returns must be sent to the following address: Dutsch Workwear BV - Orionstraat 55, attn. Retouren

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without a return being requested will not be accepted.

You can always contact us with any return questions at info@dutschworkwear.nl.

Damage and issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you receive the wrong item. This allows us to assess the issue and resolve it for you.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom products, including special orders or personalised items. Please contact us if you have questions or concerns about your specific item.

Unfortunately, sale items and gift cards cannot be returned.

Exchanges
The fastest way to get the item you want is to return the item you have and purchase the new item separately once your return has been accepted.

Statutory 14-day cooling-off period in the EU
Notwithstanding the above, if goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving a reason. As above, your item must be in the same condition in which you received it, unworn or unused, with tags, and in its original packaging. You will also need a receipt or proof of purchase.

Refunds
Once we have received and inspected your return, we will notify you and let you know whether it has been approved. If approved, you will be automatically refunded to your original payment method within ten business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.

Please contact us at facturen@dutschworkwear.nl if more than 15 business days have passed since we approved your return.